65 ph Privacy Policy

When you register for an account with 65 ph, we collect personal details such as your full name, date of birth, email address, and mobile number. We also gather account credentials, transaction records, and deposit or withdrawal history to operate your account securely. During identity verification, we may request a government-issued ID or other documentation as required under Philippine law. Device information — including your IP address, browser type, and operating system — is collected automatically when you access our platform. We also record gameplay activity, session duration, and in-platform behaviour to improve our services and detect any irregular patterns. All information collected is limited to what is strictly necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for account management and regulatory compliance.

The personal data we collect is used primarily to create and manage your 65 ph account, process transactions in Philippine pesos, and provide you with access to our full range of games and features. We use your information to verify your identity, comply with anti-money laundering obligations, and meet other legal requirements applicable in the Philippines. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our policies. We may also use aggregated, anonymised data to analyse platform performance and improve the overall player experience. If you have opted in to receive promotional communications, we may use your email or mobile number to send relevant offers — you can withdraw this consent at any time. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012.

65 ph does not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances. We may share your data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these parties are contractually bound to handle your information securely. In cases where we are legally required to do so, we may disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines. If 65 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We may also share anonymised, aggregated statistics with analytics partners to understand platform usage trends — this data cannot be used to identify you personally. All third-party partners we work with are required to maintain data protection standards consistent with Philippine law. We review our data-sharing arrangements regularly to ensure ongoing compliance and the protection of your rights.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your account details and transaction records remain confidential. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. You are also responsible for keeping your account credentials confidential — never share your password with anyone. If you suspect any unauthorised access to your account, please contact our support team immediately using the details provided in the footer of this page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept for a minimum of five years in accordance with Philippine anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a lawful basis for holding your data, we will securely delete or anonymise it. If you request account closure, we will process your request promptly and remove your personal data from our active systems, subject to any mandatory retention requirements. You may request information about the specific retention periods that apply to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes for which it was collected. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with applicable law.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you. You may request corrections to any inaccurate or incomplete data at any time, and we will process such requests without undue delay. You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes. If you wish to withdraw consent for any processing activity that is based solely on your consent, you may do so at any time without affecting the lawfulness of prior processing. You also have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all data subject requests within the timeframes required by Philippine law.